Message Queue Outage Causing Web/API Downtime

Incident Report for ArcSite

Resolved

our production system experienced a significant service disruption resulting in widespread 502 errors and unresponsiveness across both the website and APIs. The root cause was traced to a failure in the message queue service (RabbitMQ), which led to timeouts when dispatching asynchronous tasks.

Posted Jun 27, 2025 - 13:00 EDT